Sexual Harassment Prevention for Customer-Facing Positions

The U.S. Equal Employment Opportunity Commission, or EEOC, reports approximately 12,000 sexual harassment complaints every year. Customer-facing employees, especially those who rely on tips, are even more frequently subjected to sexual harassment. A recent survey found that nearly 80% of restaurant workers report high levels of harassment from co-workers, 78% report harassment from customers and 66% report harassment from management. Customer-facing workers need to be aware of their rights and how they can help prevent and respond to sexual harassment at work.

When learners have completed this course, they should be able to recognize harassment and discrimination laws and definitions. They should also be able to identify ways customer-facing workers may be harassed and how they can respond to harassment.