Conflict Resolution Strategies - Online

Conflict Resolution Strategies

Conflict is part of human nature. We all see things at least a bit differently from each other, and when we care a lot about those things, we are often willing to argue, or even fight, for what we believe.

Who needs Conflict Resolutions Strategies Training?

This course is designed to help managers, supervisors and HR professionals create conflict resolution strategies for their workplace.

Course Topics

• Identify the different types of dispute resolution programs
• Identify the Thomas-Kilmann conflict coping styles
• Recognize common bargaining styles
• Recognize common methods of negotiation
• Recognize common methods of mediation

Course Objectives

Learners who successfully complete this course will demonstrate knowledge of how to dispute causes, potential dispute consequences, general types of conflict resolution programs, Thomas-Kilmann categories of conflict coping strategies, common bargaining styles and their benefits, and methods for practicing negotiation and mediation in the workplace. 

Time to Complete Course

30 Minutes

Prerequisites

None

Languages

English and Spanish

Important Registration and Payment Information: 

• Immediate course access is provided when paid with a credit card, PayPal, and ACH at the time of registration 
• Invoiced or purchase orders are subject to delayed course access pending credit approval. 
• Invoice and purchase order terms are NET 15 days. 
• Certificates of Completion cannot be released until full payment is received